The knives are beautiful and wicked sharp. Unfortunately the tip of the chefs knife broke off about a month into owning them. Not sure how, they are hanging on a magnet not in a drawer or anything. Not the end of the world it still cuts everything just thought it would be a bit more robust for the price.
Thank you so much for taking the time to share your valuable feedback with us. We are delighted to hear that you appreciate the beauty and sharpness of our knives!
However, we were genuinely concerned to learn about the issue with the chef's knife. Quality is paramount to us, and it is disheartening to know that the knife did not fully meet your expectations in terms of durability. We understand how disappointing this must be, especially given the care you've taken to hang them on a magnet.
We want you to know that we take this matter seriously, and we have already initiated the process to make it right for you. A replacement blade has been sent to your address, and you should be receiving it shortly. Our knives are designed to be robust and long-lasting, and what you've experienced is certainly not up to our standard.
Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate the opportunity to resolve this issue and are committed to ensuring our customers are completely satisfied with their purchase.
If there is anything more we can do for you, or if you have any questions regarding the replacement, please do not hesitate to reach out to our customer service team.
This knife is one of the comfortable knives I have used. I use it 6hours a day 5 days a week. I sharpen it every Monday at the edge lasts the week. The delivery time was rather long but I must say worth the wait. Just order in good time as it took around 3 weeks to arrive! But we’ll worth the wait.
This knife is superb quality, the best knife I have ever bought. It is super sharp,lightweight,and a pleasure to use. Will definitely by more of these knives.
A ver, seré sincero, me ha tardado casi un mes en llegar, pero el servicio al cliente siempre ha sido bueno.
El cuchillo, maravilloso, es grande eh, pero vamos, grande!! Y mu bonito, eso sí, bien afilado, por lo que hay que tener cuidado.
Por soltar otros datos, te viene bien empaquetado, y la caja es bonita, recomiendo pagar los 10 euros de más (Moneda de España) para tener seguridad en tu envío por si se pierde, como dije al inicio me tardo, pero porque vivo en un pueblo de Catalunya fantasma, si no, al igual me llegaba al día siguiente.
Como sea, por lo demás bien, lo recomiendo para tener cuchillos bonitos de decoración o colección.
These knifes are great. Extremely sharp and just as good to look at. I was skeptical at buying such expensive knifes but they are totally worth it. Thanks again!!
I bought this knife for my husband's birthday and when he opened the package he was extremely happy, he loves it ☺️
It's very well made and excellent quality.
Thank you Santoku Knives ❤️
These beautiful knives are well balanced and have just the right weight to efficiently cut veggies using mostly gravity. Upon opening them I dropped a tomato onto the blade and it didn't even slow down and was in half, then I cut a few paper thin slices and have used them for all of my cooking since day 1.
It looks as good in our home as it does on the website!! Simple to install and simply beautiful to look at!! What’s not to like??!!
Malgré quelques déboires sur la livraison du fait de l envoi en plusieurs colis je suis vraiment satisfait ! Très bon service client avec un suivi et du professionnalisme !
Concernant le packaging des couteaux et leur qualité sincèrement une merveille !! Ils sont léger et tranchant et d'une finition excellente.
Je recommande !
My daughter and her fiancé bought us these fabulous knives for Christmas. After failing to find a knife block I was happy with I decided to make my own. An old frame, some rubber coated wall magnets and some Matt paint later and our knives now being displayed as the beautiful works of art they are. 🤩
These are the nicest knives I have and probably ever will own. They are high quality and so sharp, I would highly recommend if you're looking to spend a bit of money, you will get what you pay for and then some. I feel joy when I look at and use these knives.
What a knive, not only does the blade & handle look fantastic it has effortless cutting power with a superior edge.
It looks beautiful.
It cuts through potatoes like they’re a marshmallow.
Oh, and the Damascus steel effect is the best I’ve seen.
Christmas present for my wife, my wife says cutting meat is like cutting through paper, loves the style of the knife she's buying another knife
I ordered this without reading other reviews so I got really worried, ordered on the 17 th of November, contacted there customer services and assured me it should be here by the 8 th of December but turned up today 3 rd of December, beautiful knife, many thanks
The knife is sharp, balanced and beautiful! The service and delivery from Santoku was also first class.